Privacy & Cookie Policy

At Carroll Estates Dublin Ltd, we strive to serve the needs of Clients a little better every day. We consider that looking after the personal data you share with us is a hugely important part of this obligation. We want you to be confident and at ease that your data is safe and secure with us, and to understand how we use it.

The Data Controller is Carroll Estates Dublin Ltd (referred to in this policy as “we” or “us”).

  • We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That is why we have developed this privacy and cookies policy (“Policy”), which:
  • sets out the types of personal data that we collect;
  • explains how and why we collect and use your personal data;
  • explains when and why we will share personal data within and with other organisations; and
  • explains the rights and choices you have when it comes to your personal data.

This Policy applies to you if you use our services (referred to in this Policy as “our Services”). Using our Services means:
• when you contact us or we contact you about our Services;

Our Websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Personal Data We Collect

  • We collect personal data (any information that could identify you such as your name, address, email address and IP address) including:
  • Identification information – such as your name and contact details (address, email, telephone);
  • Information so that we can provide videos and other products and services – such as identification information to view a video and accounting data which you provide to us when you pay for your order;
  • Information received from third parties – particularly when you access our website through a third party (including Distributors);
  • Surveys and competitions – which we may run from time to time and which you may choose to enter;
  • Marketing preferences – such as what you want to know about our new videos and services;
  • Accounting and financial data;
  • Technical information and website use data – such as IP address, browser information, location and time-zone settings, operating system and platform and how you use our website, products and services;
  • Statistical information – such as information about salaries that forms part of the aggregate information; and
  • Publicly-available data – such as information about Suppliers and who holds particular roles within their organisations.
  • We need to keep personal data accurate and up to date and will periodically contact you about this. If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by emailing or writing to us, using our contact information at in the Our Contact Details section.

How we collect your personal data

  • We may collect your personal data in the following ways:
  • Information that you give to us by email, telephone or post as part of the services you ask us to provide;
  • Information (such as completing forms, registering or making payment) that you provide when using our website;
  • Information from third parties, including our distributors, when you visit our website from any other linked website or from social media (such as LinkedIn or Twitter);
  • Information about you that is publicly available, such as on online in social media; and
  • Information about your visits to our website which will include (but are not limited to) your IP address, online tracking such as location, browser and type of device you use and automated technology, which collects technical information about your equipment and internet use. We do not currently use cookies.
  • If you decide not to give us personal data, we may not be able to provide some services to you. For example, without your email address, we cannot email you.

Using your personal data

We use personal data so that we can:

  • Supply you with services you have asked us to;
  • Provide you with any information you have asked for and/or consented to receive;
  • Provide you with any help or support;
  • Give you the best website user experience; and
  • Analyse and monitor how secure and effective our website is.

The lawful basis for using your personal data

The lawful basis enabling us to use your personal data is usually one or more of the following:

  • because you have asked us to do something before entering into a contract or to fulfil our contractual obligations to you and services to you;
  • to comply with a legal obligation;
  • where you have consented to the processing of your personal data, such for marketing purposes (remember you can change your mind at any time by contacting us – see Our Contact Details); and
  • when processing is necessary for our legitimate interests or those of a third party, provided those interests don’t override your interests, freedoms or rights.

Data Security

To protect your personal data, we have put the following measures in place:

  • security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed (including SSL, encryption and restricted access); and
  • internal policies and procedures (including our data protection policy) to deal with any issues, including notifying you where applicable of any breach

Sharing your personal data

Before we share your personal data with any third party for marketing purposes, we will always get your agreement to do so. Otherwise, there may be times when we must share
your personal data with others, for example, where the law requires us or to enforce our rights or protect others, such as for fraud prevention. In addition, we may also:

  • Allow authorised third parties to track and store information about visitors to our website (including IP addresses);
  • Disclose your personal data to those who are providing services to us if they have appropriate processes to protect it; and
  • Otherwise, we will only share your personal information if you have consented to this.

Aside from the third parties who may receive anonymised data (see the Non-personal Information section) we share communication with our solicitor and auctioneers which may include personal data.

Your personal data rights

The law gives you certain rights in relation to your personal data and to exercise these rights contact the Consumer Relations whose email address is . The following rights may apply to personal data we collect and process so that you can:

  • Access personal data that we hold about you;
  • Make changes to your personal data if it is incomplete or inaccurate;
  • Restrict the processing of your personal data in certain circumstances;
  • Ask us to erase your personal data and prevent processing in specific circumstances;
  • Object to processing your personal data in certain circumstances; and
  • Obtain and reuse your personal data for your own purposes across different platforms.

Retaining personal data

We only retain personal data for as long as it is reasonably required before it is deleted or destroyed or anonymised.

Non-personal Information

So that we can run our website and business more effectively, non-personal information or aggregated information (which doesn’t identify an individual) is collected when you use our website. For example, Google Analytics collects information about our website visitors, but the information is processed so that an individual cannot be identified from it because we work in accordance with Google’s guidelines, so personal data should not be used or shared with them. Website searches may be powered by third parties but are anonymised.

We do not currently use cookies on our website.